How to setup CSLH

Step 1: Install CSLH
Step 2: Log into CSLH
Step 3: Place HTML code for department on Your webpage
Step 4: Monitor Live Help traffic

Step 1: Install CSLH

ONLINE WEB INSTALLATION DIRECTIONS:
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RECOMENDED:

1) Upload all of the files extracted from the zip or tar file onto your web host.

2) Make sure owner/group for your virutalhost or webserver is set to you.

If not or you do not know what I am talking about change the permissions of the files named: config.php to 777 to allow the web setup program access to change it. If you plan in installing using a text based database you will also need to change the permissions of the directory txt-database to 777. If you need more help on this just open up the setup.php page and more directions will appear.

3) Open up the setup.php file in your web browser like so: http://www.yourdomainname.com/livehelp/setup.php

4) follow the online installation..

5) IMPORTANT: After the setup is finished change the permissions of config.php to either 755 or 400 (Depending on your server setup) but leave txt-database writable by the webserver.

MANUAL INSTALLATION DIRECTIONS:
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DO THIS ONLY IF YOU CAN NOT RUN THE SETUP.php and Plan on using MySQL as the database. if you want to use txt-db-api you need to run the setup.php

1) Open up config.php and change the configuration settings to match your configuration (mysql user, admin etc..)

2) Create a database on your Mysql server and import tables.sql

3) Log in as username: admin password: admin

YOU SHOULD CHANGE THIS AFTER LOGGING IN BY CLICKING PREFERENCES

If you have any problems you can visit the support pages: http://www.craftysyntax.com/support/

Step 2: Log into CSLH

After installation is complete you can then go to the directory you installed CSLH in (such as http://www.yourdomainname.com/livehelp/) and log into the system using the username and password you provided in the installation.

Step 3: Place HTML code for department on Your webpage

Click on the tab that Reads "Departments" and then click on the link that reads HTML CODE next to the department you would like to create the HTML code for. This will show the segment of HTML that you will need to cut and paste into your webpages..

Step 4: Monitor Live Help traffic

Click on the tab that reads "Live Help" when a visitor visits your site you will then see the traffic.